UAE, June 8, 2016 – His Excellency (H.E.) Dr. Mohamed Salim Al Olama, Undersecretary of the Ministry of health and Prevention (MOHAP) recently met with select visitors in Dubai as part of the Ministry’s ‘An Hour with an Official’ initiative, which aims to establish a direct communication channel between the Ministry and its customers to get their feedback and suggestions on its services and on effective means to further accelerate its work processes.

Undersecretary Al Olama revealed that these regular meetings are also part of the Ministry’s ‘100-day Initiative,’ which is in response to a recent directive issued by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, urging all government entities to enhance their public work performance through the implementation of strategic solutions that can address existing challenges. The solutions should meet customer needs and provide high-quality services in accordance with customer expectations and existing performance indicators. These indicators are in place to monitor review, and develop mechanisms to further improve public services according to customers’ expectations.  The UAE is one of the countries that has placed a high premium on quality health services. As part of this endeavor, the Ministry has built a mechanism to increase the confidence of its customers.

H.E stressed that happiness is the ultimate goal set by the UAE government, which works to strengthen the culture of happiness and encourage a positive way of life in the state. He also stated that this initiative aims to improve the quality of labor regulations and ensure easy access to it in accordance with international standards while also guaranteeing that administrative services are provided in accordance with quality, efficiency and transparency standards. The initiative also looks towards raising the strategic happiness indicators for dealers.

During the meeting, H.E. listened attentively to visitors’ observations and concerns, promising them that the issues would be dealt with accordingly based on the existing mechanism governing customer service. He asked relevant departments to take note of the concerns, implement corrective measures in adherence with existing performance indicators and submit periodic reports of achievement and improvement ratios.