Dubai, United Arab Emirates, August 2017: The Dubai Health Authority’s call centre (800 342) received 1,53,783 calls during the first half of 2017.
Sheikha Al Rahoomi, Director of Customer Relations at the Dubai Health Authority said that the callers were from the UAE and abroad. “Thirty seven per cent of the queries were regarding individual and facility licenses, 20 per cent were regarding medical fitness service, 16 per cent were for primary healthcare services, 14 per cent were related to queries about hospital services, four per cent were administrative queries, one per cent of the queries were related to specialised medical centres and one per cent were queries about Ministry of Health services,” she said.
Al Rahoomi highlighted that more than 20 staff members work at the 24/7 call centre and speak five languages including Arabic, English, French, Hindi and Persian to best address customer queries.
She highlighted that the waiting time to answer calls is only 24 seconds, which is considerable, given the high volume of calls received from the country and abroad.
